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WarrantyUpdated 8 months ago

  1. Eligibility 

    1. Vendor-level eligibility. We provide warranty coverage for products from the following vendors: EXO, Skintific, Tuski, WP, KNKG, and Copenhagen Kid

  2. Warranty Coverage Period

    1. Window length: 6 months

    2. Window start date: The warranty period commences as of the date of the order invoice. 

  3. Coverage Details

    1. The manufacturer warrants this product of any defects in workmanship and materials, under normal residential use and conditions. 

    2. Any damages occurring to your item as a result of malfunction will be replaced by the manufacturer.

  4. Conditions: 

    1. The following additional conditions apply to the Warranty policy

      1. Shop.Open.Store is entitled to investigate the causes of any claimed malfunctions and will grant a replacement at our sole discretion. Items found to be damaged at the fault of the user will not be covered by this warranty.

      2. Proof of purchase must be provided at the time of warranty claim submission.

  5. Limitations: 

    1. This warranty does not include: any condition resulting from other than ordinary use for which the product was not intended, such as use in rental or contract trade or commercial use; any condition resulting from incorrect or inadequate maintenance or care, damage resulting from misuse, abuse, negligence, accidents, or shipping damage; dissatisfaction due to buyer’s remorse; normal wear and tear; any used, previously displayed items.

  6. Warranty Return Shipping Fees

    1. Return shipping label cost responsibility party: Shop.Open.Store

  7. Warranty Replacement Initiation: 

    1. Once the returned item(s) are received and inspected by our team, we will initiate the Warranty Replacement process.

  8. Warranty Terms

    1. Shop.Open.Store makes no express warranty or condition whether written or oral and Shop.Open.Store expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, Shop.Open.Store disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above.

    2. For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser. All returns, refunds, and warranty claims must be filed by the consumer directly to Shop.Open.Store, who in turn is to contact the manufacturer regarding any warranty return or replacement. Please retain invoices for a minimum of one year for warranty purposes.

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