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Eligibility and Conditions. Returns allowed?: Yes. The following conditions apply to the Returns policy:. Requirements. The following will be required to process a return request:. Item must be in the same condition that you received it, unused/unwas

Exchanges and Store Credit

Eligibility and Conditions. Exchanges allowed?: Yes. Store Credit offered?:  Yes. The following additional conditions apply to the Exchange and Store Credit policy:. The following conditions apply to the Exchange and Store Credit policy:. Requirement

Cancellations and Order Modifications

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details. Our can


Eligibility. Vendor-level eligibility. We provide warranty coverage for products from the following vendors: EXO, Skintific, Tuski, WP, KNKG, and Copenhagen Kid. Warranty Coverage Period. Window length: 6 months. Window start date: The warranty perio

Incomplete Orders / Missing Items Policy

Shop.Open.Store will process a replacement for orders that arrive with items or components missing. Incomplete or Missing Item Claim Window. Window length: 10 days. Window start date:. For Missing Items, the claim window starts as of the date the ord


Eligible Destinations:. Shop.Open.Store offers shipping to the contiguous 48 states, Washington D.C., and Canada. Orders to non-contiguous states may incur a shipping fee. Order Fulfillment:. Unless otherwise indicated on the product page, for in-sto


At Shop.Open.Store, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agre

Third Party Shipping Protection

Shop.Open.Store partners with Route to offer Green Package Protection. This service provides coverage for your orders from loss, theft, or damage during transit. We highly encourage customers to purchase shipping protection as it extends coverage to


At Shop.Open.Store , we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campai